Login troubleshooting guide

If you are having trouble logging in, please try these troubleshooting guidelines before contacting us.

Where can I login?

There is a login link at the bottom of the homepage. Or just go here and click on the link at the top or the bottom.

 

When I try to access I see this page (see image below) and no login form. Just the password reset message. Where do I login?

If you see this page, it means you are already logged in. Just click on the 'here' link to access the site.

loginpage

I clicked on the 'here' link you showed in the above picture but when I click on it, I still get taken back to this page. How can I solve this and access the site content?

It's possible that this page was stored in your cache but too much time passed and the login has actually expired. There are a few things you can do to resolve this.

#1 Logout, then login again

Logout: Click on this link to logout. Once logged out you will be able to login again as explained above.

#2 Refresh the browser

Refreshing the browser tab can help clear the cache so you can see the login form again. Just click on the refresh icon in your browser.

On chrome

refreshbrowser

On Firefox

refreshinFirefox

#3 Clear cache and browsing history

If the 2 methods above don't work, clear your browsing history.

In Chrome

Hoover over ''history' in the top navigation, then select show full history.

clearbrowsinghistoryStep1

Then select: 'clear browsing data'

clearbrowsingdataStep2

In Internet explorer

First click on your Settings button on the right of your Homepage and Bookmark button. Now click on Safety and click Delete browsing history.. or simply press Ctrl+Shift+Del on your keyboard.

On your iphone or ipad

Open the Settings app on your Home page and tap Safari. Scroll down and tap "ClearHistory." You can also clear all cookies and data and set Safari to Private Browsing mode from this screen.

#4 Restart your device

If all the above fail, try restarting your computer or ipad / iphone. (to restart iphones and ipad just hold the turn off button for a few second.

#5 Log out of all other devices

It's possible that you cannot login because you are already logged in on another device. Please make sure to logout of the other device before logging in on a different device.

I tried all the above tips and I still can't get in. What do I do?

Please fill in the form below and I or someone from my team will get back to you as soon as possible.

Support form